Data Deletion Instructions
Effective date: September 28, 2026. Metaveo Metrix connects to Facebook Pages and Instagram professional accounts to report on their posts and performance. This page explains how to remove Metrix's access to your Meta data and how to ask us to delete the data we have stored.
Remove Metrix from Facebook or Instagram
- Log in to Facebook and click your profile picture in the top right corner.
- Choose Settings and privacy, then Settings.
- Open Apps and websites.
- Find Metrix, click Remove, and confirm.
- Open Instagram, go to your profile, and open Settings and activity.
- Tap Website permissions, then Apps and websites.
- Under Active, select Metrix and tap Remove.
Removing the app stops Metrix from reading any new data from your account. It does not erase data Metrix synced before that; to delete it, send us a deletion request as described below.
Disconnect an Account Inside Metrix
- Sign in at https://metrix.metaveo.ai and open the brand the account belongs to.
- Go to Accounts and open the menu on the Facebook or Instagram account card.
- Choose Disconnect. Metrix deletes the stored access token and stops syncing that account.
- To remove the account from the brand as well, choose Delete account from the same menu.
Only workspace members who can manage integrations see these options. If you cannot, ask the administrator of your Metrix workspace, or email us.
Delete Your Metrix User Account
- Sign in and open Account from the top bar, or Profile from the sidebar.
- In Danger Zone, click Delete Account.
- Type DELETE and confirm.
This signs you out, removes your access to every brand, and anonymizes your name, email address, and password. Brand records that belong to a shared workspace stay under the control of that workspace's owner; to delete those, email us.
Request Deletion of Your Data
Anyone can make this request, including people without a Metrix login, for example if a comment you left on a Facebook Page was synced into a brand's workspace. Email hello@metaveo.ai with the subject “Metrix data deletion request” and include:
- Your name, and the email address you use with Metrix if you have an account.
- The Facebook Page, Instagram account, or Facebook profile the request is about (name or link).
- Whether you want everything deleted or only specific accounts or posts.
What happens next
- We reply to confirm we received your request and may ask you to show that you control the account.
- Within 30 days we delete the Meta access tokens, account and Page identifiers, profile details, posts, comments, and performance metrics that Metrix synced from Meta for that account.
- We email you once deletion is complete.
What We May Keep
After deletion we keep only a record that the request was made and completed, and information we are required to retain by law, such as billing records. For more about how Metrix handles data, see the Privacy Policy and Terms of Service.